Systems Administrator, Staff Job in Columbia, MD 21046
Title :
Systems Administrator, Staff
Company :
ManTech
Location :
Columbia, MD 21046
Date Acquired :
3/3/2010 10:39:51 PM
What Will This Position Offer You:The opportunity to join the effort and expand the success of the Maryland Operations. We are growing and are in need of experienced and dedicated personnel to offer their expertise in systems administration.
Position Requirements:
The Systems Administrator will monitor, track, assign Break/Fix (HD), install, change, move, Surplus (ICMS, i.e., SR) tickets. The candidate will verify tickets for correct routing, research and reroute incorrectly routed tickets. In addition the candidate will update ticket status and provide work documentation on HD and SR tickets as well as prioritize and assign daily work/tasks based on Quality of Service, remaining SLA times, priority tasking, and first-in, firstout. The System Administrator will be responsible for notifying site technicians of any priority or mission-critical problems and escalate problems or tickets to higher level management when required and/or necessary.
Clearance Requirements:TS/SCI with polygraph1-3 years experience in customer service, technical helpdesk, office administration, project management.
Must have excellent customer service and organizational skills, be comfortable prioritizing the work of others based on
established directions and guidelines and working under moderate pressure.
Must have good interpersonal skills and willingness to be a team player, an assertive individual with a great deal of flexibility, and the ability to adapt to frequently changing work volumes.
Knowledge of or familiarity with the AR REMEDY database/application is highly desirable.
WINTEL and/or UNIX system administrators looking to perform non-technical work are also desired
For over 40 years, ManTech International Corporation has provided advanced technologies and solutions in support of mission-critical national security programs. Our customers include the Intelligence Community; the U.S. departments of Defense, State, Homeland Security, and Justice; the Space Community; National Oceanic and Atmospheric Administration; and other U.S. federal government agencies. ManTech is ranked as a Top 100 IT company in the world (BusinessWeek magazine); is a recipient of the Cogswell Award for industrial security (Department of Defense); and is a Top 10 military friendly employer (G.I. Jobs magazine). With approximately 8,000 employees in 300 locations in the U.S and around the globe, ManTech delivers comprehensive technical services, cyber operations, program security, C4ISR systems engineering, information technology, and global logistics and communications. We work side-by-side with our armed services on the battlefield and throughout the U.S. Come and be a part of our award-winning company. ManTech International Corporation, as well as its subsidiaries, is concerned that it fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Special Disabled Veteran, Armed Forces Service Medal Veteran, Recently Separated Veteran, Vietnam Era Veteran or Other Protected Veteran, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. We request that qualified women, minorities, disabled and veterans be referred to us for any ManTech job openings listed within your company or agency. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
Position Requirements:
The Systems Administrator will monitor, track, assign Break/Fix (HD), install, change, move, Surplus (ICMS, i.e., SR) tickets. The candidate will verify tickets for correct routing, research and reroute incorrectly routed tickets. In addition the candidate will update ticket status and provide work documentation on HD and SR tickets as well as prioritize and assign daily work/tasks based on Quality of Service, remaining SLA times, priority tasking, and first-in, firstout. The System Administrator will be responsible for notifying site technicians of any priority or mission-critical problems and escalate problems or tickets to higher level management when required and/or necessary.
Clearance Requirements:TS/SCI with polygraph1-3 years experience in customer service, technical helpdesk, office administration, project management.
Must have excellent customer service and organizational skills, be comfortable prioritizing the work of others based on
established directions and guidelines and working under moderate pressure.
Must have good interpersonal skills and willingness to be a team player, an assertive individual with a great deal of flexibility, and the ability to adapt to frequently changing work volumes.
Knowledge of or familiarity with the AR REMEDY database/application is highly desirable.
WINTEL and/or UNIX system administrators looking to perform non-technical work are also desired
For over 40 years, ManTech International Corporation has provided advanced technologies and solutions in support of mission-critical national security programs. Our customers include the Intelligence Community; the U.S. departments of Defense, State, Homeland Security, and Justice; the Space Community; National Oceanic and Atmospheric Administration; and other U.S. federal government agencies. ManTech is ranked as a Top 100 IT company in the world (BusinessWeek magazine); is a recipient of the Cogswell Award for industrial security (Department of Defense); and is a Top 10 military friendly employer (G.I. Jobs magazine). With approximately 8,000 employees in 300 locations in the U.S and around the globe, ManTech delivers comprehensive technical services, cyber operations, program security, C4ISR systems engineering, information technology, and global logistics and communications. We work side-by-side with our armed services on the battlefield and throughout the U.S. Come and be a part of our award-winning company. ManTech International Corporation, as well as its subsidiaries, is concerned that it fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Special Disabled Veteran, Armed Forces Service Medal Veteran, Recently Separated Veteran, Vietnam Era Veteran or Other Protected Veteran, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. We request that qualified women, minorities, disabled and veterans be referred to us for any ManTech job openings listed within your company or agency. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
